Aries Systems has always striven to develop powerful workflow systems that balance configurability with friendly intuitive interfaces. Recent statistics from the Customer Service group indicate that this goal is being met. In the second quarter of 2008, our customers averaged less than half a charged support call each, while more than 50% of journals did not incur any additional support charges at all.
This accomplishment reflects Aries’ understanding of the “Total Cost of Ownership” principle. The cost of technology involves not just the acquisition cost, but also the costs of keeping the technology running. We invest substantially in configurability of the system, so that our customers can make almost all system behavior changes without any involvement from Aries.