Q: Who should EM/PM users contact for support?

A: Publishers and editorial staff using Editorial Manager or ProduXion Manager should direct all support queries to their dedicated Aries Account Coordinator (AC).

Author and Reviewers should direct queries regarding their manuscript, review assignment, or journal workflow policies to the publication in question as all data and rules are controlled and managed by the respective publisher.

To get in touch with the editorial office, visit the appropriate EM/PM site and click on the “Contact” link shown under the About menu within the main navigation bar at the top of the page.